It’s All Your Fault: High Conflict People When a High Conflict Decision-Maker Uses BIFF & EAR on You
8 snips
Apr 7, 2022 In this enlightening discussion, the hosts tackle a listener's challenging workplace scenario involving toxic leaders. They reveal how high-conflict individuals manipulate communication techniques like BIFF for their gain. Insights into their new Conflict Influencer™ Certification program show how organizations can better manage these dynamics. They also share strategies for coaching valuable staff and the importance of proactive training to curb escalation. Plus, gain tips on navigating reporting and accountability in high-conflict environments.
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Toxic Ward And Silencing Of A Whistleblower
- A nurse reported a toxic ward where staff wished patients dead and an authoritarian leader shunned critics.
- Management responded with a BIF reply and blocked the nurse, eventually closing the ward after staff left.
When BIF Gets Weaponized
- BIF should provide new information and invite problem-solving, not be used to dismiss critics.
- Weaponizing BIF or the "so what's your proposal?" question shuts down dialogue instead of prompting inquiry.
Persist With Skills And Self-Care
- Keep using BIF and EAR consistently even when others misuse the tools.
- Protect your well-being with self-care and stay structured while applying the skills.
