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Hallway Chat
Coaching Up: Should your AI be teaching you how to use it?
Nov 22, 2024
The discussion revolves around why users are hesitant to leverage AI features in tools like Slack and Google Docs. There’s an exploration of successful AI integrations and the need for a shift in user interaction methods, focusing on the concept of 'managing up.' Listeners learn about the PREM framework for prioritizing AI development and the competitive landscape startups face against advanced language models. The future of horizontal AI products and their potential to reshape user experiences are also highlighted.
41:31
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Quick takeaways
- Users are largely not adopting AI features in legacy products, indicating a mismatch between AI implementation and user needs.
- Effective AI should act as a collaborator that enhances user skills and promotes proficiency in managing broader tasks.
Deep dives
Usage of AI Features in Existing Products
Many users have not adopted AI features in widely used software products, despite their availability. During discussions, it was noted that AI features integrated into programs like Slack, Zoom, and Google Docs are rarely utilized. For instance, a sales expert reported that no respondents mentioned using AI in products purchased before 2023, apart from GitHub Copilot. This highlights a general sentiment that existing tools lack effective AI implementations that resonate with user needs.
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