3 Business Lessons from a Failed Office Rental

#287

In this episode, I share a recent frustrating experience I had with a coworking space (spoiler: I'm no longer a member). But more importantly, I'm using it to highlight 3 key lessons every business owner needs to hear.

Here's what happened…

Miscommunication, unaddressed billing issues, and inflexible systems turned what could've been a minor hiccup into a lost relationship.

Whether you run a gym, coach clients, or sell products, the principles apply:

1. Communicate clearly – Say what you'll do, then do what you said. Radio silence breaks trust faster than anything.
2. Fix billing mistakes fast – There's no such thing as a "small" billing error. Own it.
3. Stay flexible – If your system can't make room for your customer, they won't make room for you.

I wrap up with a challenge:

What's one policy, habit, or touchpoint that might be quietly pushing your best people away? This one might sting a bit but it'll sharpen your business.

Let's dive in.