Shana is about to reveal something she has never shared publicly before: her retention accelerator framework. It's crucial to comprehend how you can utilize these three accelerators to extend customer retention and increase revenue per customer.

Key Takeaways:

Intro (00:00)

Why is the retention acceleration framework so important according to Shana? (00:42)

What are the three keys to accelerating your retention in any business? (05:15)

What is a member journey map? (18:31)

Episode wrap-up (20:06)

Additional Resources:

RETAIN- The Step-by-Step Group Program to Increase Your Retention: https://connect.communitycultivated.com/retain

Ep 113: The Simple but Overlooked Way to Create Connection in Your Community: 

https://www.shanalynn.com/podcast/the-simple-but-overlooked-way-to-create-connection-in-your-community

Learn how to work with Shana: https://www.shanalynn.com/

FREE 7-minute Community Training: https://connect.communitycultivated.com/training

FREE Community Creators Hub: https://connect.communitycultivated.com/hub

Learn more about Shana’s Community Training Program: https://www.shanalynn.com/cultivate

Connect with Shana: https://www.instagram.com/shanaspeaks

Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.

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