Power Virtual Agents with Michael Vakoc

Getting to know Michael Vakoc – from the Czech Republic, who now lives in the US and how he met his wife

Michael’s favourite thing about Prague and what brought him from Prague to the United States

Michael’s transition from Microsoft teams to Power Virtual Agents

A discussion on how he got started working with Microsoft

Michael’s role and his involvement with Power Virtual Agents

An Introduction to what a Power Virtual Agent (PVA)

The expectations and what the interest is from a customer’s perspective like in the market

How Power Virtual Agent is built, features, and the benefits people can get from using it

The relationship between Power Virtual Agent and Power Automate

The story of CDS – do we need it for Power Virtual Agent?

What's the support model for finished apps from Dynamics 365?

The type of personas they see working with Power Virtual Agents

The type of industries that can adapt and use this technology

How much does AI Play in the Power Virtual Agents Product?

How do microservices (275 prebuilt connectors) work with Power Virtual Agents?

Talks about the product pricing for Single App and Unlimited App

Minimum requirements for licensing

The ability of the Power Virtual Agent to hand-off to a real agent

Does Microsoft have their own live agent? How can people access it and use it?

Ways to capture issues when a bot does not have an answer