Neil James is Chief Operating Officer at Shiji ReviewPro, and in this episode, shares insights from their recent research on global guest satisfaction.

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Read the research: Guest Experience Benchmark Q1 2023
The man behind the operations for 60,000+ hotels worldwide [HotelOperations.com]

Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

A few more resources:

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Guest Satisfaction Research And Insights - Neil James, Shiji ReviewPro