Scrum Master Toolbox Podcast: Agile storytelling from the trenches

How Performance Reviews Killed a Great Agile Team | Joel Bancroft-Connors

Jun 3, 2025
Joel Bancroft-Connors, known as The Gorilla Coach, dives into the pitfalls of performance reviews in Agile teams. He shares a cautionary tale of a thriving team that was derailed by individual metrics and misaligned goals during a large-scale transformation. Joel emphasizes the importance of balancing performance evaluations between team and individual contributions. He also highlights the transformative power of understanding the 'why' behind Scrum, inspired by Simon Sinek’s insights, to foster collaboration and elevate team success.
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INSIGHT

Start With Why Changed Scrum Teaching

  • Joel Bancroft-Connors realized he was teaching Scrum incorrectly by focusing on mechanics rather than purpose.
  • Teaching why Scrum matters inspires people to use it, more than teaching how to do it.
ANECDOTE

Agile Transformation Fail Story

  • Joel worked with an agile team in a large insurance company caught in a poorly supported scaled agile transformation.
  • The CTO promoted agile then disengaged, leaving teams measured by output not outcomes, causing flow interruptions and frustration.
INSIGHT

Measurement and Reviews Harm Teams

  • Focusing on metrics like teams trained ignores the real goal of how teams work and feel.
  • Individual-focused performance reviews led team members to compete and undermine collaboration.
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