In this episode of Relationships at Work, Russel chats with CEO and founder of global consulting firm Experience Investigators Jeannie Walters on the importance of employee journey mapping and its role in employee retention and engagement.
Jeannie shares her experience and expertise on...
- The scope of an employee journey map.
- How employee personas can help and what they should include.
- When you should review your employee journey map.
- Where mapping falls down.
- How maps can help with employee engagement.
- Why organizations don't do it as frequently as they should.
If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca
And connect with me for more great content!
Relationships at Work - the leadership podcast helping you build workplace connection, improve culture, and avoid blind spots.