302. Client Relations with Sue West

Jan 31, 2022

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Today, my guest is Sue West. Sue is a personal injury attorney outside of Houston, Texas, and we're going to talk about how she has gone from a law office, essentially in her spare bedroom, to a freestanding physical location in the suburbs and serving clients with a emphasis on client relations and coaching them through, and helping them through, the process of recovering from difficult times catastrophic, in some cases, accident.

In this episode, Neil and Sue discuss:

Sue’s journey from being the junior attorney in a law office to creating her own law firm.
Preparing to start your own firm.
Documenting your processes and procedures.
Appreciating your clients and going above and beyond for them.

Key Takeaways:

Referrals are your least expensive marketing. Take care of your clients and stay top of mind with them.
Make sure your marketing partners are actually producing for your firm. Find partners you can trust and whose work you like to see.
If you have started your own firm, you have done every position. You know what you want to see from your employees. Start documenting those processes as you go.
Continue to read and learn about marketing and business development. Whether you go out on your own or not, it will help you to grow your own book of business.

"My clients appreciate me and I appreciate them. My clients have been very important in my continuing to grow." — Sue West

Get in touch with Sue:

Website: https://www.houstonpersonalinjury.law/

Email: swest@westlawoffice.net

LinkedIn: https://www.linkedin.com/in/sue-west-law

Thank you to our sponsors!

Ruby Receptionist - Virtual receptionist & live call services that will help you grow your office (and save money), one call at a time - to learn more, go to callruby.com/lawentrepreneur or call 844.895.7829

Get in touch with Neil:

Website: https://thelawentrepreneur.com/

Twitter: https://twitter.com/lawentrepreneur

Facebook: https://www.facebook.com/thelawentrepreneur/?ref=hl

LinkedIn: https://www.linkedin.com/in/tyralawfirm/

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Get in touch with Sam:

If you’ve enjoyed the podcast, please head to Apple Podcasts and leave a rating & review for the show! It only takes a moment, and really helps me to reach new listeners. You can also head to the website at TheLawEntrepreneur.com for more information on the podcast and my legal services.

Show notes by Podcastologist Chelsea Taylor-Sturkie

Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.