This week we check back in with Dr. Cory Ball — you might remember him as the guy who bought the practice that should’ve come with a disclaimer. Ten months later, he’s cleaned up a lot of the mess… but now he’s dealing with the thing that’s driving him the craziest right now:

No-shows. Constantly.

We get into what he’s trying, what’s actually helped, and the stuff that sounds good on paper but falls apart in real life...especially when half your new patients are Medicaid and you can’t charge a no-show fee even if you wanted to.

We also talk about:

The patient who left Cory a 1-star review… and left a strip club a 5-star review
Where the line is between being flexible and getting walked on
How he decides when it’s time to fire a patient
Why scheduling feels like the thing that secretly runs your entire practice
What his practice looks like 10 months in...the good and the bad

The Power of Unscripted Communication with Katherine Eitel