If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.

Leave a review (+ help us grow): https://ratethispodcast.com/hcd

Earlier this year, I attended a conference in Nuremberg called Teaming with AI, run by my good friends, Markus Edgar Hormess, Adam Lawrence from WorlPlayExperience and also today’s guest, Florian Bailey.

The day before the event, myself and Florian spent some time together and hung out and explored the office where he was based. In passing, Florian mentioned he also was co-founder of Etz a 2-Star Michelin restaurant. I actually thought he was joking, but no, one of his businesses was the most incredible restaurant. The reason why I thought he was joking was, I’ve watched those documentaries on how demanding these types of restaurants can be - and I knew Florian was already super busy with his User Centered Strategy business, Nurenberg Festival etc

The next day, at the event, Etz provided all the food. The food was extremely special but that wasn’t the bit that I was most interested in. I was interested in the journey that Florian and his co-founder went on to get to this point. I mentioned that I had walked around the office space, well this is the same space that Markus and Adam use for their amazing This is Service Design Doing workshops from time to time. But it’s also the same space that Florian used to test the prototype for the restaurant - where was the line of visibility, the line of interaction. I wanted to drill a little deeper into these areas and learn more about that journey, what worked, what didn’t work.

So if you’re looking for an awesome example of a world-class business that utilises service design methods - look no further.

Creators & Guests

Gerry Scullion - Host
Stef Murphy - Producer

Like what we do? Make a Tip.
Or
Leave a review: https://ratethispodcast.com/hcd

Sponsor links

10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'
Sign up https://auth.smaply.app/sign-up
Check out This is HCD x Sutsu range. Gerry wears and endorses Sutsu ethical clothing.
Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10

EP599 兩位知識型創業者的深聊：心理學如何啟發我們的人生視角？如何應對創業過程中的金錢焦慮？｜啟點文化共同創辦人 楊嘉玲 專訪

EP599 兩位知識型創業者的深聊：心理學如何啟發我們的人生視角？如何應對創業過程中的金錢焦慮？｜啟點文化共同創辦人楊嘉玲專訪