CX Passport "The one with Return on EQUALITY" - Todd Sears E13
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Why would HSBC change the lights on their famous Hong Kong building for the first time in 37 years?
Todd Sears of Out Leadership drops massive wisdom bombs when describing why a Return on Equality should be the focus of all businesses. 85% of customers will switch away from brands that discriminate against the LBGTQ community. Todd created Out Leadership to drive change by creating the space to have impactful conversations with the leaders of global companies which then drives the ongoing advancement of diversity and inclusion throughout the business world and society in general.
In this episode of CX Passport, we talk about the financial impact of equality and how we can move even further than Diversity & Inclusion and into Belonging.
How does inclusion impact Customer Experience?
And how on earth can someone speak in New York, San Francisco and Amsterdam without ever seeing a hotel room in between?
Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.
Episode resources:
Todd Sears: www.linkedin.com/in/toddgsears
Out Leadership: outleadership.com
Ally Up on Out Leadership: outleadership.com/allyup/