The Agile Attorney Podcast 069. Document Automation Secrets for Small Law Firms with Quinten Steenhuis
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May 13, 2025 Quinten Steenhuis, co-director of the Legal Innovation and Technology Lab at Suffolk Law School and owner of Lemma Consulting, shares insights on document automation for small law firms. He discusses the creation of a document assembly line during the pandemic to enhance access to justice. Topics include the importance of user-friendly apps for simplifying legal processes, the role of generative AI in improving document accuracy, and the balance between legal jargon and accessible language. Quinten emphasizes the transformative power of technology in legal practice.
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Domestic Violence Form Challenge
- A woman faced a 7-page domestic violence restraining order form during the pandemic and waited hours to fill it out alone at the courthouse.
- Document automation aimed to provide a "legal clinic in a box" experience to guide users gently through complex forms.
When to Automate Documents
- Automate documents you use frequently or that are complex to avoid costly manual errors.
- Use automation as a self-enforcing checklist to ensure accuracy every time you produce the document.
Standardization Powers Innovation
- Standardizing work improves quality and predictability, not just efficiency.
- Shared standards enable better communication and innovation among teams and stakeholders.