What can we learn from Estonia? It’s not a question you hear often — the nation of under two million residents doesn’t mean much to many. But for good governance advocates, it’s long been a touchpoint for its “e-government” model. The New Yorker wrote in 2017 that, “apart from transfers of physical property, such as buying a house, all bureaucratic processes can be done online.” Wired called Estonia “the world's most digitally advanced society.” On its “e-Estonia” site, the country itself brags, in a mod font, “We have built a digital society and we can show you how.”
The Estonian model has a lot going for it from the perspective of a citizen. For example: Taxes take a few minutes to file, you can see every time the government looks at your data, and you never have to give the government a piece of information more than once. And it makes governance easier: the bureaucracy is leaner, information is shared across agencies, and data is more secure.
But how much of this model could be adopted here in the US, or in the rest of the West? And how much is reliant on a cultural and societal context we just don’t have here? To get answers, I talked to Joel Burke, author of the new book Rebooting a Nation: The Incredible Rise of Estonia, E-Government and the Startup Revolution. Joel is an American who worked with the Estonian government, and I learned a lot from his book.
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