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ESL talk
ESL Coaching for Healthcare Professionals
Nov 15, 2023
Seasoned ESL teacher Shweta Ramkumar discusses ESL coaching for healthcare professionals, highlighting the communication gaps in healthcare, the importance of progress and missing pieces in communication, and connecting with the guest through their programs and offerings.
35:14
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Quick takeaways
- Healthcare professionals need to focus not just on language proficiency, but also on active listening, empathy, and cross-cultural sensitivity in order to better understand their patients' needs and concerns.
- Shweta Ramkumar's coaching program helps healthcare professionals enhance their communication skills, addressing gaps such as assertiveness, active listening, empathy, and cross-cultural sensitivity, ultimately empowering them to provide patient-centered care and improve patient outcomes.
Deep dives
Importance of Effective Communication in Healthcare
Effective communication in healthcare is crucial for building trust and improving patient outcomes. Healthcare professionals need to focus not just on language proficiency, but also on active listening, empathy, and cross-cultural sensitivity. By actively listening, engaging with patients, and clarifying information, healthcare professionals can better understand their patients' needs and concerns. Cross-cultural sensitivity plays a key role in communication, as it helps healthcare professionals navigate different cultural norms and avoid misunderstandings. Building strong professional relationships, setting boundaries, and embracing patient autonomy are also essential in effective healthcare communication.
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Discover
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