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25min chapter
ESL Coaching for Healthcare Professionals
ESL talk
Communication Gaps in Healthcare
This chapter explores the communication gaps between healthcare professionals and patients, focusing on the challenges faced in diverse and multicultural contexts. It discusses the importance of understanding patient autonomy and providing personalized care to build trust and better relationships. The chapter also highlights the lack of accountability, the difficulty in apologizing, and the importance of delivering bad news with empathy and compassion.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode