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ESL Coaching for Healthcare Professionals

ESL talk

CHAPTER

Communication Gaps in Healthcare

This chapter explores the communication gaps between healthcare professionals and patients, focusing on the challenges faced in diverse and multicultural contexts. It discusses the importance of understanding patient autonomy and providing personalized care to build trust and better relationships. The chapter also highlights the lack of accountability, the difficulty in apologizing, and the importance of delivering bad news with empathy and compassion.

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