Boagworld: UX, Design Leadership, Marketing & Conversion Optimization

Old Friends, New Insights: The Boagworld Comeback

8 snips
Aug 29, 2024
The hosts celebrate their exciting return to the podcasting scene after a five-year break. They dive into the evolution of usability testing, contrasting traditional methods with modern tools for insightful user feedback. The importance of effective content prioritization and emotional response in design is emphasized. Listeners learn about affordable user research tools that can enhance UX insights. Strategies for communicating usability concepts to various stakeholders are also discussed, along with the role of AI in user research.
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ANECDOTE

Homepage Usability Test

  • In a usability test for a hospital website, users struggled with basic navigation like finding the homepage.
  • This highlighted the importance of clear labeling and considering users' unexpected behaviors.
ADVICE

Testing Alternatives

  • Traditional in-person usability testing can be insightful but time-consuming.
  • Consider using alternative methods like remote or unfacilitated testing to gather user feedback efficiently.
ADVICE

Combining Testing Methods

  • Unfacilitated testing helps assess task completion but doesn't explain user behavior.
  • Combine it with facilitated testing or surveys to understand the 'why' behind user actions.
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