Entrepreneurial Thought Leaders (ETL) Clara Shih (Salesforce AI) - What No One Tells You About Entrepreneurship
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Mar 6, 2024 Clara Shih, CEO of Salesforce AI, discusses her entrepreneurial journey, the impact of early hires on company culture, the challenges of entrepreneurship, and navigating relationships and AI in the digital age. She emphasizes resilience, adaptability, and the importance of human connection in the tech-driven business environment.
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Product Market Fit Came From An Unexpected Customer
- Clara and Steve built Hearsay to turn cold calls into warm referrals using social signals and AI.
- Their first big break came when an insurance executive bought repeatedly, not the real estate agents they initially targeted.
Solve The Root Problem, Not The Request
- Don't blindly do exactly what customers ask when they describe surface needs.
- Rethink the underlying problem and invent new paradigms that solve it better.
Hire Scrappy Utility Players Early
- Hire early employees who are scrappy utility players who will do whatever it takes.
- Early hires set the lasting culture and norms for responsiveness, thrift, and hustle.