In this episode of the HR Leaders Podcast, I spoke with DJ Casto, Chief HR Officer at Synchrony, about the hidden costs of deprioritising employee wellbeing - and the immense benefits of making it a strategic priority.

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Episode highlights

00:00 - Introduction

01:27 - Synchrony's focus on employee wellbeing

06:15 - Supporting mental health beyond physical health

08:08 - Challenges of remote contact centre work

09:31 - How the 60-second brakes work

12:03 - Integrating Thrive's approach into workflow

13:43 - Customizable wellbeing solutions for each role

15:32 - Building a diverse roster of wellbeing coaches

17:36 - Making it easy and safe for employees to access coaches

22:32 - Importance of confidentiality with outside partners

23:59 - Taking a proactive approach to mental health

25:46 - Becoming a better leader through parenthood

28:44 - Rethinking parental leave policies

31:45 - Precious bonding moments supported by the company

33:08 - Providing support when parents return to work

35:19 - Addressing childcare breakdowns with flexibility

38:08 - Being open and agile with benefit innovations

40:27 - Staying focused on serving employees' needs

About HR Leaders Podcast: Join Chris Rainey as he chats with the world's top Chief People Officers, CHRO’s and industry experts who share their experience, insights, lessons learned and how they are shaping the future of work for business and society.

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