The one with the Customer Profitability - Evan Klein, Founder & President Satrix Solutions E123

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🎤🎞️Real, tangible profits from Customer Experience in “The one with the Customer Profitability” Evan Klein, Founder & President Satrix Solutions in CX Passport Episode 123🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:45 Customer experience epiphanies

6:35 Triggers that move a company to focus on CX

9:20 The path to profitability

13:53 Doesn’t have to be a new process

16:20 Scottsdale area travel secrets

18:11 1st Class Lounge

21:37 Employee engagement from voice of the customer

24:40 Internal customer experience successes

27:30 How to listen to the customer’s “voice”

30:00 Contact info and closing

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

Episode resources:

Company LinkedIn: https://www.linkedin.com/company/satrix-solutions-llc./

Website: https://www.satrixsolutions.com/