Expert Matthew from Better Who discusses strategy and team development in the property management industry. The importance of involving stakeholders and the three steps of change management are emphasized. Involving employees during change, embracing failure for growth, and the impact of leadership are discussed. Additionally, the importance of effective implementation and change management is explored.
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Quick takeaways
Team buy-in is crucial for successful change management; leaders should inspire, listen, and create a culture of trust and collaboration.
Implementing effective change management involves prioritizing key changes, involving change owners, and continuously improving through testing and feedback loops.
Deep dives
Change management is about leading all stakeholders through a collaborative process to implement a shared vision
Change management involves leading all stakeholders through a collaborative process to successfully implement a shared vision. This includes getting team buy-in and investing in efforts to ensure the team is aligned with the desired change. Stakeholders can include clients, vendors, staff, and even service providers. It is essential to engage all relevant parties to ensure successful change management.
Property managers often struggle with change when transitioning from a property management role to a business owner role
Property managers who transition to become business owners often face challenges with change. Many property managers excel at their craft but struggle with managing people, finances, and overall business operations. This requires changes in mindset, skill set, and approaches to position the business owner for success. Some property managers fall into the trap of abdicating their vision and decision-making, while others adopt a dictatorship approach. It is crucial to find the right balance and effectively lead the team through change.
Implementing effective change management involves three key steps. Firstly, change restraint is necessary to avoid overwhelming the team with too many changes at once. It is important to prioritize and focus on a few key changes, using a parking lot to record other ideas for later consideration. Secondly, involving change owners is crucial. These are the individuals responsible for overseeing the process or system being changed. By involving them early on and seeking their input and feedback, you can ensure a smoother transition. Lastly, implementation requires patience, testing, training, and creating feedback loops to continuously improve and optimize the changes.
Leadership plays a vital role in successful change management
Leadership has a significant impact on change management. Good leadership involves taking ownership and leading by example. It requires inspiring, listening, and creating a culture of trust and collaboration. Leaders must also evaluate their own attitudes towards change and ensure they are setting the right tone for their team. By effectively leading the team through change, addressing resistance, and involving team members in the decision-making process, leaders can drive successful change management.
Achieving team buy-in when an organization goes through a change-management scenario can be challenging. Matthew Tringali of BetterWho joins the podcast to share how to better manage change through a culture of listening, developing a focused strategy, and working collaboratively with stakeholders to reach a shared vision.