Mandy Gu on Generative AI (GenAI) Implementation, User Profiles and Adoption of LLMs

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Jul 7, 2025

Mandy Gu, a Senior Software Development Manager at Wealthsimple, dives into the world of Generative AI and its implementation in organizations. She discusses the critical role user profiles play in adopting large language models and shares insights from her journey overcoming challenges in AI program integration. Mandy highlights the importance of building robust infrastructure, developing proprietary LLM gateways for security, and creating tailored educational programs to boost user engagement. Tune in for valuable insights on enhancing workflow efficiency with AI!

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INSIGHT

Balancing Speed and Safety in AI

Rapid evolution in AI requires balancing quick adoption with safety and privacy.
Building foundational platforms and reusable tools helps support widespread AI integration.

ADVICE

Reusable AI Building Blocks

Build shared foundational model access and multi-stage retrieval components.
Provide APIs and safe frontends to empower seamless team integration and use.

ANECDOTE

High LLM Adoption Examples

Nearly two-thirds of Wealthsimple employees use LLMs daily via an internal gateway.
Use cases include content generation, information retrieval, and optimizing client call workflows.

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