Build with Leila Hormozi Ownership Lessons We Can Learn from the Coldplay Jumbotron Incident | Operator Pod Ep 2
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Jul 30, 2025 Dive into the Coldplay Jumbotron incident, where leaders are navigating crises with accountability and communication. Discover the power of taking responsibility and the impact of genuine apologies on trust. Learn how to treat your audience like clients to build strong relationships while remaining professional. The discussion highlights the qualities that define great leaders, including empathy and integrity, while introducing innovative communication strategies to enhance engagement and collaboration.
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Honesty Is The Best Strategy
- Always be honest and take full accountability immediately after a mistake.
- Avoid compounding errors by doubling down on lies or excuses.
Own The Narrative Quickly
- Get ahead of the story and be the first to tell the truth in a crisis.
- Use your core values as a framework when taking responsibility.
Apologize And Plan Forward
- Apologize sincerely and take responsibility to rebuild trust.
- Pair apologies with a clear plan to change behavior going forward.