The CX Goalkeeper had a smart discussion with Chip Bell
Chip Bell is a World-Renowned Authority On Customer Loyalty And Service Innovation
The discussion was split in 2 episodes. This is the first half.
In this episode you will learn:
- How to align privacy and personalization
- The responsibility of impacting people’s life
- The balance between generosity and curiosity
- The role of customer service
- how Chip Bell foresees the future of CX and Service
… and much more.
His book suggestion:
- Purple Cow, Seth Godin
Chip’s golden nugget:
Trust the frontline! They are the ambassadors and your scouts.
How to contact Chip:
www.chipbell.com
Thank you, Chip!
#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast
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