"The one with #NothingAboutUsWithoutUs" Kate Brouse E15

What's on your mind? Let CX Passport know...

According to CX Passport E1 S15 guest, Kate Brouse of NTI, the world’s largest minority community isn’t what you’d expect. Expand your understanding of the disability community with a fascinating discussion with Kate. We learn about invisible disabilities and come to the realization that ALL of us are just one bad bike ride away from joining this community. 

Through her work with NTI www.ntiathome.org, Kate helps companies match with the disability community, providing opportunities for the employee...and the opportunity to create a much better customer experience for the company.

Kate also explores which travel experiences are doing well supporting this community...and which are falling way short. We also get insight into how fascinating Turkey is as a place to travel...and live!

Additional material recommended by Kate: Getting to Equal www.accenture.com/ie-en/about/inclusion-diversity/culture-equality-research

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.