APQC Podcasts

The Science of Emotional Intelligence

Apr 25, 2022
Bill Benjamin, a partner at the Institute for Health and Human Potential and a sought-after keynote speaker, dives deep into the world of emotional intelligence. He explains why emotional intelligence is more crucial than IQ in business processes and leadership. Listeners learn about the science behind emotional responses and how effective leaders can use these insights to foster collaboration during change. Benjamin also shares practical techniques for developing emotional awareness and managing triggers, revealing how emotional intelligence can enhance performance even in high-pressure scenarios.
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