APQC Podcasts
The Science of Emotional Intelligence
Apr 25, 2022
Bill Benjamin, a partner at the Institute for Health and Human Potential and a sought-after keynote speaker, dives deep into the world of emotional intelligence. He explains why emotional intelligence is more crucial than IQ in business processes and leadership. Listeners learn about the science behind emotional responses and how effective leaders can use these insights to foster collaboration during change. Benjamin also shares practical techniques for developing emotional awareness and managing triggers, revealing how emotional intelligence can enhance performance even in high-pressure scenarios.
19:50
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Quick takeaways
- Emotional intelligence significantly impacts the success of BPM teams, outpacing traditional intelligence measures in predicting long-term achievements.
- Cultivating emotional intelligence involves conscious effort, starting with self-awareness and strategies to manage emotional responses for improved collaboration.
Deep dives
The Importance of Emotional Intelligence in BPM
Cultivating emotional intelligence (EIQ) is crucial for Business Process Management (BPM) teams as it significantly impacts overall success. Research indicates that traditional measures of intelligence, such as IQ, are poor predictors of long-term success when compared to emotional intelligence. In a landmark study, emotional intelligence was found to contribute twice as much to success as IQ and technical skills combined. This finding underscores the necessity for BPM professionals to not only focus on technical competencies but also enhance their emotional intelligence to navigate the complexities of human interactions within organizations.
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