In this episode, André Mallet, Assistant Front Office Manager at The Jefferson in Washington, D.C., shares his journey in the hospitality industry, insights into his role, and the importance of relationship-building and mentorship.

Listeners will learn:

• André's career path from working in South Africa to studying in Switzerland and returning to the U.S.
• The diverse roles and responsibilities of a front office manager in a luxury hotel.
• The significance of building relationships with guests and team members.
• The impact of mentorship on career development.
• Practical advice on adaptability and learning in new environments.
• The role of technology in enhancing guest experiences and operational efficiency.
• A typical day in the life of a front office manager.

Mentions:

• Hotel Management's Top 30 Under 30 Hospitality Professionals (2024)
• The Saxon Hotel, Villas, and Spa, Johannesburg, South Africa
• École Hôtelière de Lausanne, Switzerland
• Shenandoah National Park, Virginia
• The Hay-Adams Hotel, Washington, D.C.
• The Ritz-Carlton, Pentagon City
• George Cohen (Mentor)
• Opera (Property Management System)
• ALICE (Concierge Software)

This episode is brought to you with support from Shiji Group, the global hospitality technology leader that helps hotels streamline operations and transform guest experiences. Recognized by their clients for their best-in-class solutions and exceptional service and support, Shiji Group is trusted by leading brands worldwide to activate technology faster, increase operational efficiency, and drive better business results.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands