Ops Cast The Impact of AI in Operational Efficiency with Kobi Stok
Feb 13, 2025
Kobi Stok, an entrepreneur and leader at Forward.ai, shares his insights on AI's transformative role in operational efficiency. He discusses his journey from WalkMe to creating an automated data science platform, shedding light on the complexities of customer churn prediction and the need for accurate data integration. Kobi emphasizes how AI not only streamlines data management but also requires human creativity for optimal results. He highlights the importance of data hygiene and the evolving responsibilities of professionals in leveraging AI for impactful decision-making.
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Lengthy Churn Model Development
- Kobi Stok shared how building a churn prediction model took his team one year and required 20 people.
- This experience showed him the need for faster, automated data science to empower businesses.
Shifting Focus to Data ROI
- Companies have amassed sufficient data and now seek ROI from these vast investments.
- The challenge shifted from collecting data to effectively utilizing it for value.
Enduring Data Operations Challenges
- Top operational priorities remain data quality, integration, and automating reporting.
- Despite advances, many businesses still struggle with foundational data problems even today.