8+ ways to meet customer expectations and exceed them to drive predictable growth.

Sreelesh Pillai is the General Manager for Freshworks Australia. Freshworks is a SaaS company that provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life.

In this episode, Sreelesh shares 8+ ways to meet customer expectations and exceed them to drive predictable growth. Insights he shares include:

Why meet customer expectations
Why customers' expectations are vital to business
How have customer expectations changed over time
Key findings from the ANZ CX survey
How do customers form expectations
How to meet customer expectations and exceed them
How to set clear standards to meet customer expectations
The best ways to develop a customer-centric culture
Examples of companies in Australia meeting customer expectations and surprising their customers
and much much more ...