Seven Figure Agency Podcast with Josh Nelson The Secret to Retain Agency Clients LONG TERM in 2024
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Nov 19, 2024 Maintaining clients is crucial for agency growth and stability. Strategies like exceptional onboarding and constant communication are highlighted as keys to client retention. Effective client success management ensures relationships flourish over time. Focus on retention can transform agencies into profitable, scalable enterprises. Understanding and setting the right expectations are foundational steps for a successful partnership.
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Client Retention Focus
- Prioritize client retention for agency scaling.
- Focus on setting expectations, onboarding, and communication.
Diversify Service Offerings
- Offer a wider range of services, not just one.
- This increases your value and reduces reliance on single points of failure.
Target Established Businesses
- Target established businesses, not just startups.
- Larger clients offer better retention and growth potential.