The Official SaaStr Podcast: SaaS | Founders | Investors SaaStr 717: How Enterprise SaaS Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean
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Jan 17, 2024 CEOs of ContextualAI and Anthropic discuss the adoption of AI in enterprise. They explore the barriers to adoption and the most exciting use cases in big companies. The demands placed on software companies, including security and compliance, are also discussed. Concerns about fine tuning and training data for language models are addressed. The speakers envision a future with personal assistants doing our work and technology freeing up our time.
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Two Big Themes for Enterprise AI
- Enterprises want AI to improve customer-facing products.
- They also want AI to transform internal business operations and employee workflows.
Bank with 500 Use Cases
- A large bank approached Anthropic with 500 AI use cases.
- They needed help prioritizing and assessing model capabilities.
Enterprise AI Excitement and Uncertainty
- Enterprises are excited about AI but unsure of specific applications.
- They are experimenting with pilots in information discovery, synthesis, summarization, and chatbots.