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The Official SaaStr Podcast: SaaS | Founders | Investors
SaaStr 717: How Enterprise SaaS Companies are Buying AI (or Not) with ContextualAI, Anthropic, and Glean
Jan 17, 2024
CEOs of ContextualAI and Anthropic discuss the adoption of AI in enterprise. They explore the barriers to adoption and the most exciting use cases in big companies. The demands placed on software companies, including security and compliance, are also discussed. Concerns about fine tuning and training data for language models are addressed. The speakers envision a future with personal assistants doing our work and technology freeing up our time.
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Quick takeaways
- Large companies are interested in applying language models to various use cases, including customer support, content creation, sales and marketing, and engineering.
- Adoption of generative AI in enterprise faces barriers such as fear of missing out on better technologies, security concerns around data leaving company environments, compliance issues, and challenges with evaluation and resource allocation.
Deep dives
Big Companies Excited About Generative AI
Enterprises are excited to use generative AI to improve their products and transform their business operations. Use cases include customer support, content creation, sales and marketing, and engineering. Large companies, including banks and retailers, are showing interest in applying language models to various use cases, with some having hundreds of potential use cases to explore. The main challenge is that companies are excited but unsure about how to fully leverage generative AI and what it will look like in practice.
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