Not all KPIs are created equal. In this episode, Eric Herman, PT, CCO of Buffalo Rehab Group, discusses some key KPIs that he uses to assess patient engagement, patient retention, and team member engagement. He explains how learning these metrics can serve as invaluable tools in assessing your clinic’s performance and making data-driven decisions. Eric emphasizes how if you have solid KPIs that reflect high engagement and retention then your clinic will be more productive, profitable, and have an amazing culture. Tune in now and learn how to take your clinic to new heights.
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Private Practice Owners Club