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NARPM Radio
The Triple Win: Enhancing Client Experience in Property Management
Sep 18, 2024
Landon Cooley, co-founder of Pest Share, discusses how unique initiatives like the orange shoes movement enhance community in property management. He shares insights on using technology for efficient pest management, ultimately improving client satisfaction. The conversation also covers key performance indicators for growth and the importance of effective communication between property managers and residents. With lively anecdotes about entrepreneurship and community impact, listeners gain valuable strategies for achieving a win-win for all parties involved.
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Quick takeaways
- Innovative solutions like PestShare's on-demand pest control enhance resident satisfaction and operational efficiency for property managers.
- Identifying and monitoring key performance indicators (KPIs) is crucial for property managers to drive informed decision-making and growth.
Deep dives
Introduction to PestShare and Its Value Proposition
PestShare is an innovative prop-tech startup that offers on-demand pest control technology for property management, providing a cost-effective solution for residents that can save them up to 70% on pest services. The platform allows tenants to diagnose, request, and receive pest control services directly from their smartphones without requiring property manager intervention. This solution not only enhances the rental experience but also offers property managers a valuable amenity, operational efficiency, and a new revenue stream. By streamlining pest control processes, PestShare significantly contributes to improved tenant satisfaction, ultimately impacting the overall profitability of property management.
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