Beyond 7 Figures: Build, Scale, Profit Scaling High-Performing Teams Ethically and Efficiently feat. Daniel Viduya
Do you know what makes a company stand out from the rest? It’s not just about the product or service they offer but the experience they provide their customers. Excellent customer service is about consistently delivering a positive and personalized experience to every customer, no matter what. And if you want to take it a step further, building a personal brand with your customers can help create a deeper connection and loyalty.
In this episode of Beyond 7 Figures, I talk with Daniel Viduya, the Vice President of Growth at Support Zebra. Daniel has mastered the art of Customer Service and Sales for more than a decade. He discusses building high-performing teams that provide honest, efficient customer service and sales. Daniel firmly believes that sales are simple sales and consulting and recommending the best that suits a brand’s needs.
Key takeaways:
- Empowering customer service reps to provide excellent service
- How to blend the line between being an outsourced company and being a part of the team
- Consistency in customer service for maintaining brand reputation and customer loyalty
- Empowering customer service reps to provide excellent service
- Building personal brands in the business to connect with customers on a deeper level
- Treating customers with care and empathy is essential for building a loyal customer base.
- Reduce variation in customer service to provide a consistent experience to customers
- SupportZebra as the leading support outsourcing partner for scaling SaaS & eCommerce
All this and more, on this week’s episode of Beyond 7 Figures.
Stay tuned next week when we talk about Advanced Strategies for Building a Thriving Business Empire feat. Elliot and Dom Chapman. So, don’t forget to subscribe to the show to get that episode as soon it gets released. Until then, be profitable.
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