Build High-Performing Teams for Ethical and Efficient Customer Service and Sales

Do you know what makes a company stand out from the rest? It’s not just about the product or service they offer but the experience they provide their customers. Excellent customer service is about consistently delivering a positive and personalized experience to every customer, no matter what. And if you want to take it a step further, building a personal brand with your customers can help create a deeper connection and loyalty.

In this episode of Beyond 7 Figures, I talk with Daniel Viduya, the Vice President of Growth at Support Zebra. Daniel has mastered the art of Customer Service and Sales for more than a decade. He discusses building high-performing teams that provide honest, efficient customer service and sales. Daniel firmly believes that sales are simple sales and consulting and recommending the best that suits a brand’s needs.

Key takeaways:

• Empowering customer service reps to provide excellent service
• How to blend the line between being an outsourced company and being a part of the team
• Consistency in customer service for maintaining brand reputation and customer loyalty
• Empowering customer service reps to provide excellent service
• Building personal brands in the business to connect with customers on a deeper level
• Treating customers with care and empathy is essential for building a loyal customer base.
• Reduce variation in customer service to provide a consistent experience to customers
• SupportZebra as the leading support outsourcing partner for scaling SaaS & eCommerce

All this and more, on this week’s episode of Beyond 7 Figures.

Stay tuned next week when we talk about Advanced Strategies for Building a Thriving Business Empire feat. Elliot and Dom Chapman. So, don’t forget to subscribe to the show to get that episode as soon it gets released. Until then, be profitable.

Links:

• https://www.linkedin.com/in/danielviduya/
• https://supportzebra.com/