Knowledge Management and eservices professional Jim Mullins is our guest. He has 25 years’ experience in the technology industry and has gained a deep passion for knowledge management He has served in technical support, training and development as well as esupport. Jim sees knowledge management is the true game changer for how services and support are provided for customers. ______________________________________________________________ Edwin K. Morris is the president and founder of Pioneer Knowledge Services which produces this educational program, Because You Need To Know. It is part of the mission to educate and bring awareness around knowledge management and nonprofit concerns. https://pioneer-ks.org/