Why Real-Time Operations Will Define Success in Hospitality - Josiah Mackenzie & Wil Slickers [Greatest Hits]

In this episode, originally published in March 2025, Josiah Mackenzie and Wil Slickers discuss the major shifts happening in the hotel industry now, the importance of real-time data, and innovative strategies for improving operations and profitability.

• (00:31) Josiah's recent career change
• (02:00) Building Hospitality Daily and market research
• (03:03) Challenges in the hotel industry
• (04:25) The shift towards operational efficiency
• (05:07) Future of the hotel and hospitality landscape
• (06:02) Moving beyond traditional metrics
• (07:06) Importance of profitability in hospitality
• (08:19) Real-time operations and data
• (10:50) Technology and data integration challenges
• (12:20) Steps for implementing new technology
• (14:27) High leverage points in operations
• (16:21) Staffing models
• (19:22) Diversifying revenue streams

This is just an excerpt of the conversation Josiah and Wil had. Listen to the full episode on Slick Talk: Apple Podcasts, Spotify, or YouTube

Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands