Today's guest is Chad Sheridan, Chief Innovation Officer at NetImpact Strategies. Founded in 2009,​ NetImpact Strategies is a leading provider of digital transformation support to the U.S. federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernisation initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies. 

Chad is a results-driven executive leader with a proven track record in developing high-value programs and solutions. He enhances customer experience and efficiency by integrating business processes with technology to drive innovation and cost savings. A skilled mentor and team builder, Chad has led teams of up to 1,500 personnel, excelling in operations, project management and strategy while consistently delivering projects ahead of schedule and under budget, empowering high-performance teams and sustainable growth.

In the episode, Chad talks about:

His journey from nuclear engineer to CIO, driving innovation relentlessly,

Driving digital transformation for federal agencies at NetImpact Strategies,

How NetImpact extends ServiceNow with tailored, efficient digital solutions,

Using ServiceNow for strategic management, replacing costly legacy systems,

Team growth and standardizing ServiceNow solutions,

How ServiceNow integrates business functions & AI enhances efficiency,

Living values, customer focus, growth mindset and learning culture