Leaders must recognize their own and their team's capacity to manage tensions for growth. The podcast tackles the dual nature of organizational tension as both a challenge and an opportunity. Emphasis is placed on fostering open dialogue and a safe culture for unfiltered debate. It also highlights the importance of empathy in managing tensions, ensuring employees feel valued and heard. The discussion includes navigating the balance between central directives and local expressions in organizational dynamics.
Leaders must distinguish between tensions that need management and problems that require resolution to avoid exacerbating issues within the organization.
Individual tolerance levels for managing tension significantly influence team dynamics, necessitating leaders to develop self-awareness and accommodate diverse capacities among team members.
Deep dives
The Necessity of Managing Tension
Tension is an inherent part of organizational life and can be both positive and negative. Instead of attempting to eliminate all tension, leaders should recognize that certain tensions are meant to be managed rather than solved. Confusing tensions with problems can lead to frustration, as addressing a tension incorrectly may result in creating new problems instead of alleviating existing ones. Acknowledging that successful organizations operate with ongoing tensions encourages leaders to develop an understanding of which issues require management and which ones can be solved.
Self-awareness in Leadership
A leader’s tolerance for managing tension plays a critical role in how they guide their team. Leaders must develop self-awareness regarding their own capacity to handle unresolved tensions, as differing tolerance levels can affect team dynamics. Leaders with a high tolerance for tension may thrive in messy situations, whereas those with low tolerance might inadvertently create stress for their teams by pushing for resolution. Recognizing and accommodating the varying capacities of other team members ensures that the organization can manage chronic tensions constructively.
Engaging Employees in Tension Management
To effectively manage organizational tensions, leaders must actively engage those who will be most impacted by decisions, ensuring they have a voice in relevant discussions. This approach creates transparency and helps mitigate any feelings of displacement or burden that arise from management decisions. When leaders invite input or representation from affected employees, they demonstrate consideration and foster a culture of inclusivity. Encouraging open communication about the implications of managing tension ultimately leads to stronger team cohesion and promotes a healthier work environment.
We all have different tolerance levels for managing tensions. Leaders must recognize both their personal capacity and others' capacity for managing tension. In this REVERB episode, we dive into last week's episode, Managing Organizational Tension, and discuss the responsibility leaders have to help others understand what tensions should be managed and what problems should be solved.
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