Service Design Show

The power of merging business and design

Sep 12, 2023
Service design professionals share their journey in bridging the business-design gap, highlighting the importance of improving communication skills. They discuss experiences, challenges, and strategies for selling service design and managing teams. The significance of briefing, debriefing, and introducing research is emphasized. The role of a Customer Experience Coordinator and the value of involving stakeholders in design projects are explored. Tips for effectively communicating the benefits of service design to non-design leaders are provided, along with information about the 'Selling Service Design with Confidence' program.
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Episode notes
1
Introduction
00:00 • 3min
2
Graduates Share Experiences and Challenges
03:23 • 4min
3
The Importance of Briefing and Debriefing
07:25 • 2min
4
Overcoming Challenges in Introducing Research
09:16 • 18min
5
Challenges of Selling Service Design
27:10 • 15min
6
The Role of Customer Experience Coordinator and the Importance of Service Design
42:05 • 8min
7
The Importance of Communicating the Benefits of Service Design
49:53 • 2min