The Role of Customer Experience Coordinator and the Importance of Service Design

What's the impact? What happens when you can translate the value of service design in a way your business leaders understand? Does your daily work transform? How does it influence your projects? Does it open doors to new challenges? Does it boost your career?

Many theories abound, but why not hear it straight from the pros who are bridging this business-design gap? In this episode, six service design professionals share their journey. And here's a spoiler: improving your business communication skills isn't just crucial for client-facing roles; it's invaluable whether you're freelancing or working in-house. Thank you for being part of our community. Your work matters, and remember, we've got your back! - Marc

[ 1. Episode Guide ]

• 00:00 Welcome
• 03:30 The graduates
• 04:30 Kate (agency)
• 11:15 Vinatha (in-house)
• 19:00 Afi (independent)
• 27:15 Anu (in-house)
• 34:45 Jane (in-house)
• 41:15 Cristina (public sector)
• 49:45 Closing thoughts

[ 2. Selling Service Design with Confidence ]

For more information and instructions on how to apply, head over to ⁠https://servicedesignshow.com/confidence/