ServiceNow Series E203: ' Revolutionizing User Experience on ServiceNow' with Intellective's Ritesh Dalal

Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Experience, Service Portal and Custom Apps, they help you improve self service and realize more value from ServiceNow. It's their mission to "Consumerize the Enterprise."

Ritesh's expertise in ServiceNow Mobile, Employee Experience and Integrations has enabled organizations to centralize their applications, providing clear visibility and improvement opportunities. His approach to agile development and project management ensures that Intellective delivers customized solutions that drive significant value for their customers. Under his leadership, the Intellective team has successfully developed innovative ServiceNow products that reduce development time and costs.

In the episode, Ritesh discusses:

0:00 His experience blending design and tech to enhance ServiceNow experience

2:13 Transforming ServiceNow UX with unique, productized solutions at Intellective

6:39 How Paramount unified global intranet using Intellective's ServiceNow tools

9:29 An insight into their remote team blending UX, design and ServiceNow expertise

11:56 Evolving from consulting to product, now a bold unified solution

14:02 Building exciting impactful, large-scale ServiceNow solutions