Squiggly Careers #20 How to tackle difficult conversations
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Mar 6, 2018 Navigating tough workplace conversations can be daunting, but it's a skill worth mastering. The hosts share personal stories that highlight the importance of asking the right questions to foster open dialogue and reduce defensiveness. They discuss creating a supportive environment for team discussions and offer strategies for delivering feedback with empathy. Listeners are also provided with valuable resources, including a discussion guide and a checklist, to help tackle these challenging conversations head-on.
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Coping with Unexpected Conversations
- When facing unexpected difficult conversations, understand your personal reaction (e.g., aggressive, defensive, withdrawn).
- Develop a coping strategy, like asking questions to understand the situation before formulating a response.
The Power of "Why" and "Tell Me More"
- Use questions like "Tell me more about that" and "Why do you think that happened?" to encourage others to explain their perspective.
- Understanding the "why" behind someone's viewpoint promotes empathy and helps in finding solutions.
Four-Day Workweek Request
- Sarah Ellis shares her experience of requesting a four-day workweek to work on her side business.
- Over-preparation and assumptions made the conversation seem more difficult than it turned out to be.