The Customer Success Playbook CSP - S3 E1 - Roman Trebon - Keep, Kill, Start
In this inaugural episode of Season 3, co-host Roman Trebon introduces the powerful Keep, Kill, Start framework for driving continuous improvement in both personal and professional contexts. This strategic approach helps teams and individuals identify what's working, what needs to be eliminated, and what new initiatives should be implemented for optimal success in 2025.
Detailed Analysis
The episode delves into the practical application of the Keep, Kill, Start framework across multiple organizational levels. Roman Trebon presents this methodology as a versatile tool that can drive meaningful change in both virtual and in-person team environments. The discussion highlights several critical business insights:
- Organizational Adaptation: The framework provides a structured approach to organizational change management, allowing teams to systematically evaluate and evolve their processes.
- Virtual Team Dynamics: The episode addresses the unique challenges of maintaining team cohesion in remote work environments, emphasizing the importance of intentional relationship-building beyond task-focused interactions.
- Implementation Strategy: Trebon emphasizes the critical nature of follow-through, recommending quarterly check-ins to ensure accountability and maintain momentum on identified changes.
- Cultural Integration: The discussion demonstrates how personal and professional development can be integrated through a single framework, promoting holistic growth and sustainable change.
- Resource Optimization: By explicitly identifying elements to eliminate ("kill"), the framework helps organizations address the common pitfall of continually adding new initiatives without removing outdated ones.
Business Applications
The Keep, Kill, Start framework presents several practical applications for business leaders:
- Strategic Planning: Use the framework to evaluate and refine organizational processes
- Team Development: Apply the methodology in both individual and group settings
- Change Management: Implement structured approaches to organizational evolution
- Resource Allocation: Make informed decisions about where to invest time and resources
- Performance Optimization: Regularly assess and adjust operational effectiveness
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You can find Kevin at:
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You can find Roman at:
Roman Trebon on Linked In.