The Property Management Show
How Remote Work Is Impacting Property Management Maintenance | Part 2
Jun 3, 2021
Ray Hespen, Co-founder of Property Meld, discusses how property managers can have effective conversations with owners about maintenance, the value of property managers in preventing legal issues, the impact of remote work on property maintenance, optimizing maintenance costs and owner relationships in property management, and maximizing returns for owners through strategic positioning and education.
30:09
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Quick takeaways
- Emphasize ROI to property owners over peace of mind for effective maintenance conversations.
- Educate owners on cost-saving benefits, market trends, and proactive measures to enhance owner engagement.
Deep dives
Changing Messaging from Peace of Mind to Maximizing Return on Investment
In the podcast episode, the importance of shifting the messaging in property management from offering peace of mind to emphasizing the ability to maximize return on investment for property owners was highlighted. The advice centered on educating owners about the cost-saving benefits of utilizing property managers, such as lower service costs due to buying power, vendor access, and efficient internal teams. By continuously reinforcing this message to owners, property managers can enhance owner engagement and retention amidst rising maintenance costs.
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