FFF 020: Bagel Shop Lessons, The Power of Influence, Calculating Opportunity Cost

[00:00] Bagel Shop Lessons in Customer Service
Ryan shares a frustrating Friday morning tradition gone wrong—and explains how one small apology can change the course of your customer’s loyalty.

[05:35] Influence Is the Ultimate Skill
Why influence is the one skill every entrepreneur should master—and why you should never fully offload sales or marketing as a founder.

[09:18] Aligning Outcomes with Your Team
A misalignment during a meeting sparks a lesson on clarity: when setting initiatives, make sure everyone knows exactly what success looks like from the start.

[13:37] Calculating Opportunity Cost in Business Decisions
A $21K investment leads to a bigger question: how much is not investing in speed actually costing you?

[18:33] The Power of Community (and a Personal Invite)
After attending two powerful mastermind events, Ryan reflects on the energy and expansion that come from being in the right room—and invites listeners to the June event in Vail, CO.