How We Grew Our Practice to 8 Locations and 94 Employees w/ the Elliotts
Oct 16, 2023
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Darryl and Patti Elliott share their journey of growing Elliott Physical Therapy to 8 locations with 90+ employees. Topics include using Google Ads for hiring, skyrocketing Google Reviews, creating a team people love, and thinking like business owners.
Building a strong brand with team involvement in marketing
Deep dives
Initial Stages of Practice Growth and Vision Setting
Patty and Daryl Elliot share their journey of founding Elliot Physical Therapy in 2014 with a vision to progress the field of physical therapy. Having backgrounds in therapy and business, they strategically started with the end in mind, outlining their goals and vision early on. Despite juggling work and family, they focused on surpassing growing pains, emphasizing the importance of foresight and deliberate planning in their rapid expansion to eight locations.
Challenges of Rapid Growth and Entrepreneurial Spirit
Daryl and Patty reflect on the difficulties of rapid growth, highlighting the crucial decisions and leaps of faith they had to take in bringing on new team members even before feeling fully prepared. Their entrepreneurial spirit led them to hire staff with the intention of growth, acknowledging the financial commitments and faith needed in expanding a practice. They stress the importance of making uncomfortable decisions and trusting the vision to drive successful expansion.
Lessons Learned from Mistakes and Continuous Learning
Patty and Daryl discuss the inevitable mistakes encountered during growth and the importance of viewing them as learning opportunities. Emphasizing the challenges of finding the right personnel and navigating complex areas like compliance and HR as therapists turned business owners, they recommend aligning with support systems and seeking knowledge from industry experts to accelerate the learning curve. They underscore the significance of continuous learning and knowledge exchange in improving business operations.
Building a Strong Team, Branding, and Community Engagement
The Elliots stress the critical role of teamwork in their success, turning their employees into brand ambassadors and involving them in marketing to amplify the brand presence. Through a strategic approach to branding, they focused on creating a unique experience aligned with their target market, reflected in their clinic spaces and outreach efforts. By engaging their team in marketing activities and empowering individual contributions, they've effectively built a strong brand known for its community involvement and engaging content.