ADHD Experts Podcast 471- For Clinicians: Improving Communication & Removing Treatment Barriers for Patients with Depression, Trauma
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Sep 18, 2023 Dr. Lawrence Amsel, a primary care provider and mental health clinician, discusses the challenges of treating patients with depression and trauma. The podcast covers communication barriers, improving empathy and understanding, techniques for effective communication, and strategies for working with clinicians. It emphasizes the importance of empathy without taking on others' pain and the significance of supporting patients who have experienced trauma.
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Use Open-Ended Questions
- Transform closed questions into open-ended ones to encourage patient conversation.
- Use phrases like "Tell me about..." or "What is your experience with...?" to avoid yes/no answers.
Practice Active Listening
- Practice active listening by not interrupting patients within the first 11 seconds.
- Focus on understanding the patient's needs and nonverbal cues rather than planning your response immediately.
Show Empathy Through Expression
- Communicate your understanding clearly to patients to show empathy.
- Use voice tone, eye contact, and facial expressions to reinforce your genuine presence.