Greylock investor Seth Rosenberg interviews Ramp CEO Eric Glyman about incorporating AI into the fintech platform, saving 10 million hours and $1 billion. They discuss AI's impact on knowledge work, efficiency, and the future of AI-enhanced productivity in finance.
Ramp prioritizes efficiency by saving companies time and money through AI-driven finance solutions.
Ramp envisions a future where AI enhances operational efficiency and empowers businesses with data-driven decision-making.
Deep dives
Ramp - Transforming Corporate Card and Finance Operations with AI
Ramp is redefining corporate cards by focusing on saving companies time and money. The company, founded by Eric Gleiman, has evolved into a leading AI software platform for finance teams. By offering products like expense management, travel solutions, bill payment, and procurement, Ramp has revolutionized how businesses operate by prioritizing efficiency over excessive spending. Their approach has saved clients millions of hours of human labor and over a billion dollars in spend, leading to high customer satisfaction and investor confidence.
Unique Culture and Daily Assessment on Maximizing Time Leverage
Ramp's unique culture involves daily assessments of how old the company is, emphasizing the value and leverage of time. By measuring the productivity of each day and focusing on tasks that provide high returns, Ramp fosters a culture of efficiency and prioritization. This mindset has propelled Ramp to achieve significant milestones in a short period, reflecting a dedication to making the most of every moment and resource.
AI Integration for Operational Efficiency and Customer Service
Within Ramp, AI plays a crucial role in enhancing operational efficiency across various functions. From sales development to customer support, AI-driven insights and automation enable teams to work more productively and provide top-tier service. By leveraging AI for intelligent data processing and personalized customer interactions, Ramp ensures streamlined operations and strategic growth, positioning itself as a leader in AI application for business operations.
Future Vision for Automation and Data-Driven Decision Making
Looking ahead, Ramp envisions a future where AI-powered automation revolutionizes business operations. By incorporating AI models to improve accuracy and speed in various workflows, Ramp aims to empower businesses with data-driven decision-making and operational excellence. With a focus on continuous improvement and adaptive AI strategies, Ramp is poised to reshape the landscape of finance and operations, providing clients with innovative solutions for enhanced productivity and profitability.
The first episode of Product-Led AI, where Greylock investor Seth Rosenberg chats with builders putting the power of AI into products that people love.
Fintech company Ramp has always been obsessed with time. The one-stop-shop financial operations platform was purpose-built to make businesses more efficient so they can focus on the work that really matters – and create more wealth. Since launching in 2020, the company has saved businesses 10 million hours of human labor and more than $1 billion in spend. AI could make that impact even higher, says Ramp CEO Eric Glyman. The company has gone all in on AI both internally and externally.
In this episode, Eric talks about fintech’s natural fit for AI; how Ramp has thoughtfully incorporated AI capabilities into the platform in recent years; and shares his outlook for the day when all knowledge work is enhanced by AI, giving people the time they need to focus on creating and building.