“Yes, change is hard to manage and process at any level which is why I always recommend that you give change in bite-sized pieces. Bring people along the way.”

Chandell Shorter, Senior Consultant of Change Management, Corcentric

Change, especially large-scale change, can be hard, overwhelming, or even scary for some people, but it’s also an inevitable part of life and work. Procurement professionals often find themselves at the very center of critical change management projects, leading change around processes, technology, talent management, and skills development, all of which can have profound effects on the company morale and culture. How can procurement lead the business through this change without implementing it in a way that it backfires or creates resistance?

In this episode, based on an AOP Live session, Chandell Shorter, Senior Consultant of Change Management at Corcentric, and Joe Payne, SVP Source-to-Pay at Corcentric, discussed everything procurement should know about change management with host Kelly Barner.

They covered:

How to create meaningful communication and training strategies that help drive change and generate support from across the business
Why it’s so important to frontload engagement and communication at the project level
Ways to lower common risks associated with change management, like personnel loss, concerns over cost and ROI, resistance, and skills gaps
How the company’s past relationship to change should inform procurement’s approach

Links:

Episode 139: On Remembering J. I. Packer