Marketing Mindset Podcast

How to Use Customer Psychology with Sarah Levinger

10 snips
May 16, 2024
In this discussion, consumer behavior analyst Sarah Levinger emphasizes the importance of aligning creative outputs with client expectations to enhance satisfaction. She explores the dynamics of agency-client relationships, highlighting the need for effective communication and understanding client needs. The conversation delves into strategic advertising, balancing emotional resonance with innovative ideas, and the critical role of brand positioning. Sarah also underlines the necessity of psychology in marketing to better navigate consumer behaviors and improve team performance.
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ADVICE

Understanding Client Vision

  • Ask clients for visual examples of ads or websites they like on Pinterest.
  • This helps understand their vision and increases the chances of delivering satisfactory creative work.
INSIGHT

Restrictions Reveal Values

  • Client restrictions on creative, like refusing "ugly ads," reveal their brand values.
  • Use this information to tailor creative strategy and meet their core metric, which might not always be sales.
INSIGHT

Messaging over Visuals

  • Messaging is more finite than visuals due to limitations from USPs and customer motivations.
  • Prioritize messaging before visual testing, ensuring alignment with brand positioning and offer.
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