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Marketing Mindset Podcast

How to Use Customer Psychology with Sarah Levinger

May 16, 2024
In this discussion, consumer behavior analyst Sarah Levinger emphasizes the importance of aligning creative outputs with client expectations to enhance satisfaction. She explores the dynamics of agency-client relationships, highlighting the need for effective communication and understanding client needs. The conversation delves into strategic advertising, balancing emotional resonance with innovative ideas, and the critical role of brand positioning. Sarah also underlines the necessity of psychology in marketing to better navigate consumer behaviors and improve team performance.
51:31

Episode guests

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Quick takeaways

  • A structured creative strategy is crucial for success, requiring a methodical approach from messaging to creative development before engaging with trends.
  • Effective client management hinges on clear communication about creative expectations and establishing a shared understanding to mitigate misalignment.

Deep dives

Phases of Creative Strategy

A structured approach to creative strategy is essential for success, highlighting the necessity of following specific phases in order. Brands often struggle with finding winning ads, particularly in competitive markets where short-term sales are the priority. This situation typically arises when brands neglect the foundational steps in their creative strategies, which leads to ineffective campaigns despite extensive ad testing. A thorough understanding of messaging comes first, followed by creative development, and only then should brands proceed to trends and iterations.

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